If you have technical questions or issues with MasterFile, or to report a problem, please contact us. We're happy to hear from you.

Contact Technical Support: Click here
Technical Support via
North American telephone support: 1.604.331.0535
Hours: Mon. - Fri., 9 am to 5 pm Pacific Time

NOTE: e-mail is the fastest way to reach support. Please attach screenshots of any error messages you see and describe as closely as possible what you were doing. (ALT + PrtScr keys let you take a screen shot of the active window, dialog box or message prompt instead of the full screen.)

Or, if you want quick answers to common questions, please check one of the following help resources available on our website:

  •, is our help system with task-based how to articles.
  • Video tutorials show you, step by step, how easy everyday tasks are in MasterFile.
  • Just the Facts, our newsletter with tips, suggestions and MasterFile best practices.
  • FAQ for answers to frequently asked questions.
  • MasterFile User Manual with dozens of quick, step by step, "try it" tutorials.

If you have purchased MasterFile, click here to book your free 60 minute one-on-one webinar training session.


Maintenance and Support Plans

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