Website and Privacy

Disclaimer

The contents of the MasterFile demonstration case, Arcade Towers vs. Sky High Elevators, is a work of fiction. Any resemblance of any part or parts thereof to real organizations or persons, living or dead, situations or places is purely coincidental, and is in no way intended to infringe on copyright, trademark, or other legal rights of intellectual property.

MasterFile’s website, publications and/or products may include technical inaccuracies or typographical errors.

THIS WEBSITE AND ALL STATEMENTS, TECHNICAL INFORMATION, AND RECOMMENDATIONS IN ANY GUIDES OR RELATED DOCUMENTS HEREIN ARE PROVIDED FOR REFERENCE PURPOSES ONLY. WHILE EFFORTS WERE MADE TO VERIFY THE COMPLETENESS AND ACCURACY OF THE INFORMATION CONTAINED IN THIS WEBSITE, THIS WEBSITE IS PROVIDED “AS IS” WITHOUT ANY WARRANTY WHATSOEVER AND TO THE MAXIMUM EXTENT PERMITTED, MASTERFILE DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE SAME. MASTERFILE SHALL NOT BE RESPONSIBLE FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION, DIRECT, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES, ARISING OUT OF THE USE OF, OR OTHERWISE RELATED TO, THIS WEBSITE OR ANY ANY OTHER MASTERFILE DOCUMENTATION. NOTWITHSTANDING ANYTHING TO THE CONTRARY, NOTHING CONTAINED IN THIS WEBSITE OR ANY OTHER MASTERFILE DOCUMENTATION IS INTENDED TO, NOR SHALL HAVE THE EFFECT OF, CREATING ANY WARRANTIES OR REPRESENTATIONS FROM MASTERFILE (OR ITS SUPPLIERS OR LICENSORS).

Furthermore MasterFile reserves the right to make changes to the information described in this website, its products and/or other publications at any time without notice and without obligation to notify any person of such changes.

Any feedback, comments, suggestions, or other such information regarding any MasterFile product or publication provided to MasterFile shall be deemed to be in the public domain and MasterFile shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose and distribute the information to others without limitation. Furthermore, MasterFile shall be free to use any ideas, concepts, know-how or techniques contained therein for any purpose whatsoever including but not limited to developing, manufacturing and marketing products utilizing such information.

Links to Third Party Sites: MasterFile is not responsible for the contents of any external site linked to www.masterfile.biz. MasterFile provides these links only as a convenience to help you quickly find potentially relevant information.

Privacy Policy

The privacy of individual visitor data is of primary importance to us. We work diligently to protect confidentiality, restrict transfer of personal data, incorporate technical safeguards and appropriate security policies, and identify privacy implications in new services. From time to time, we may need to change our privacy statement because of changes in our business, or in our attempts to serve your needs better. We’ll use reasonable efforts to publish any changes to our privacy statement.

MasterFile will not sell, rent or disclose your e-mail address or other information you provide.

Identifying Information

“Identifying information” is exactly what it sounds like — it is information used to identify you as an individual visitor.

In situations where you haven’t provided anything to us, “Identifying information” is simply information such as your IP address or your browser type. This information helps us track which pages visitors find most useful and other similar statistical purposes. It is not used to identify individuals. This information is collected solely for statistical purposes to let us improve our service to you and is not used to identify individuals.

In cases where you have provided us information by becoming a member of our site, filling out a form, signing up for our newsletters, or participating in a survey, the information may consist of items such as your name, e-mail address, company, etc. (whatever you’ve provided us). We use this type of information to help us personalize your experience on our website and send you your requested information.

In addition, we may send out communications that may be of interest to you such as newsletters, special offers from us and product announcements. You always have the choice of opting-out of receiving communications from us. Simply send us an e-mail.

Data Security

We recognize your concern for security, and will continue to use reasonable efforts to establish secure connections with you and to limit access to databases containing personal information to authorized personnel only.

If you believe that we may not have your correct and current personal information, you may update your information any time by using the contact information below to inform us of changes in your personal information.

We’ll use reasonable efforts to honour your requests, but we appreciate your patience in allowing us a reasonable amount of time for processing. Please either:

1. Send corrections via e-mail;

2. Send postal mail to:

Customer Information Updates
MasterFile Software North America Inc.
Unit 152 – 11782 River Road
Richmond, BC, V6X 1Z7
Canada

Choice Opt-Out

You have the opportunity to opt-out of receiving communications from us by one of the following options:

1. Via e-mail;

2. Send postal mail to:

MasterFile Software North America Inc.
Unit 152 – 11782 River Road
Richmond, BC, V6X 1Z7
Canada

3. Call 1.604.331.0535

Contact Us

MasterFile is committed to ensuring your privacy within our reasonable control. We want you to feel comfortable with your experience on our website and appreciate any feedback you may have to offer. If you believe we have not adhered to its privacy statement, if you would like to be deactivated from any of our lists, or if you have any questions about this privacy statement, the practices of this site, or your dealings with this website, please contact us via e-mail.

Refund Policy

Please note that we offer a full trial of MasterFile and the Evidence Cruncher prior to purchase and therefore once licenses are purchased, do not offer any refund. Hosting service terms are governed by the Hosting Services Agreement.